FAQs

1. How long to ship the order?

Your products will ship within 1-5 days of your order.

2. How long are shipping times?

It takes up to 10-30 business days to reach your doorstep depending on your country. For further shipping information please see our shipping page.

3. What's your return policy?

We are not able to accept all the returns right now, we are working on with our suppliers to make it possible. Please drop us an email, we will see the best we can do for you. For details see our policy

4. Can I cancel my order?

If you change your mind after placing an order, we are able to accept cancellations at any time before the order has been dispatched. If the order has already been dispatched, it may be difficult to cancel but go ahead, contact us and we will try to do best for you. 

5. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund or replacement. For details see our policy

6. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll try to do best for you. For details see our policy

7. Do you have a question not covered here, how to get in contact?

You can contact us directly at contactus@jewelsandstones.com or fill form in Contact Us page or contact us our live chat at bottom right of our website. We will get back to you as soon as we can. 

8. It is safe to order in COVID?

All our products are shipped from quality manufactures all around the world. Rest assured, we have already put preventive measures in place to ensure all our products are being handled safely, hygienically and our staff have been trained on updated safety products.